Email to Pipex 17 August 2006

From: Alfred Donovan [alfred@royaldutchshellplc.com]

To: 'Danny Harrison'

Subject: RE: 123-reg Question > bandwidth allowance

Hello Danny

I purchased more additional bandwidth earlier today making a total of 8 extra GB on top of what comes with the Blog Plus package.

However, when I looked at the website this evening I was confronted with the notice stating: "ERROR: This blog is on hold because its bandwidth has been exceeded. Please contact your blog provider."

This time the chopper came down on 17th day of the month.

The bandwidth usage indicator states: Transfer Usage: 5305.7MB

The list of bandwidth purchases this month are listed below.

August 06

1 GB 14 August
1 GB 14 August
1 GB 14 August
1 GB 15 August
1 GB 15 August
1 GB 15 August
1 GB 16 August
1 GB 17 August

This is an absolute joke. Why is Pipex wasting money on expensive TV ads when the service it is providing is so appallingly bad?

My mobile number is ....... (deleted for security reasons)

Please give me a call ASAP.

Regards
Alfred