EMAIL RECEIVED FROM Pipex 123-reg.co.uk
RE: 123-reg helpdesk from aedonovan
5 June 2006 13.00 hours
Hi,
123-reg would like to apologise for the delay in responding to your support query, this has been caused by an unprecedented amount of contacts to our support team.
If your fault has not been resolved, then please send this email back making sure that your username and the domain(s) (if applicable) are present in the email.
Many issues can be resolved via the FAQ section of our 123-reg website.
http://www.123-reg.co.uk/support/
To quickly get you to the right area the below links are available for information on our most frequent questions:
Domain renewals:
http://www.123-reg.co.uk/support/faqresult.pl?id=73,74,75,76,102&name=Do
main%20Renewal
Domain transfers in:
http://www.123-reg.co.uk/support/faqresult.pl?id=112,113,114,103,104,105
,106&name=Transferring%20into%20123-reg
Domain transfers out:
http://www.123-reg.co.uk/support/faqresult.pl?id=127&name=Transferring%2
0out%20of%20123-reg
Email:
http://www.123-reg.co.uk/support/faq.pl?display=Email
Hosting:
http://www.123-reg.co.uk/support/faq.pl?display=Hosting
Regards,
123-reg Support
PIPEX
Telephone: 0900 22 11 123 (calls are charged at 50p per minute)
Fax: 0115 877 0213
Website: www.123-reg.co.uk
Part of the Pipex Group
This e-mail is subject to: http://www.pipex.net/disclaimer.html
-----Original Message-----
From: Alfred Donovan [mailto:alfred@shellnews.net]
Sent: 25 May 2006 13:02
To: 123-reg Helpdesk
Subject: 123-reg helpdesk from aedonovan
*** Secure Email From 123-reg.co.uk ***
SECOND EMAIL 25 May 13.02.
Cannot get the site at all now whichever domain name I use - www.tellshell.net or www.royaldutchshellplc.com
Your service is so unreliable and hopeless that I will be making arrangements as a matter of urgency to move my websites to another provider.
Your main UK competitor offers similar prices plus 24/7 service with guaranteed resolutions of problems within 2 hours.
I will also be writing to the Chairman of Pipex on this matter.
I will cancel both websites as soon as I have made alternative arrangements.
Email from a thoroughly dissatisfied customer.