EMAIL RECEIVED FROM 123-reg.co.uk:

12 June 2006

Hi,

123-reg would like to apologise for the delay in responding to your support query, this has been caused by an unprecedented amount of contacts to our support team.

If your fault has not been resolved, then please send this email back making sure that your username and the domain(s) (if applicable) are present in the email.

Many issues can be resolved via the FAQ section of our 123-reg website.

To quickly get you to the right area the below links are available for information on our most frequent questions:

Domain renewals:

main%20Renewal

Domain transfers in:

,106&name=Transferring%20into%20123-reg

Domain transfers out:

0out%20of%20123-reg

Email:

Hosting:

Regards,

123-reg Support

PIPEX

Telephone: 0900 22 11 123 (calls are charged at 50p per minute)

Fax: 0115 877 0213

Part of the Pipex Group

-----Original Message-----

Sent: 30 May 2006 09:21

To: 123-reg.co.uk Support

Subject: 123-reg Complaint > The Shambles at 123-Reg.co.uk

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DELETE BEFORE SENDING TO CUSTOMER

The customer submitted a form from the support site with the following

details:

Subject: 123-reg Complaint > The Shambles at 123-Reg.co.uk

Stated response: Wednesday 31 of May at 0:18:58 (not quoted to customer)

Name: Alfred Donovan

Email: alfred@shellnews.net

Checked FAQs none!

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30 May 2006: 9.20am

Mr Mike Read,

Chief Executive

PIPEX Communications UK Ltd

Portland Street

Beeston

Nottingham

NG9 2LP

One page by fax only to: 0115 877 0213

Dear Mr Read

Later today, it will be 7 whole days since our website went down with the bandwidth overload notice.

I was informed by 123-Reg.co.uk that your engineers would be working over the holiday weekend. The site is still down.

I purchased two lots of extra bandwidth but the site will not be up in time to use it.

I have spent a small fortune on your 50p per minute so called "support"

service. I note that you have also changed the closing announcement which plays when someone telephones outside of the claimed support hours. It now activates after a few rings instead of letting people wait for two or more minutes while paying 50p per minute for nothing. I will be inspecting my telephone bill very closely and checking it against calls made as I suspect that charges were made under false pretences.

This also applies in the hours when the support service was advertised as being manned. Paid calls went unanswered.

Are you aware of the consequences of a website being out of service for

7 days? We are losing all of the search engine links which took a long time to build.

When is somebody going to take an interest in the appalling shambles at 123-Reg.co.uk?

Yours sincerely

Alfred Donovan

alfred@shellnews.net

END