EMAILS TO PIPEX MARCH 2009

EMAILS TO PIPEX MARCH 2009

alfred

thanks for your email mentioning all BAD thins about Pipex on your website:

http://pipexcommunicationsplc.com/

I feel sorry for Toucan to be bought by an incompetent organisation Pipex - i have waste so much money since 8a, this morning and was not able to call since the weekend when they have taken all my money paid via dd always updated never late one day!!!!! they barred my line without my consent - this PIPEX system sucks!!!!!!!

Please ensure the content of this email is on your website - i hope it is FOC

I am taking legal actions against Pipex shortly and would leave them soon too. They couldn't be BOTHER to comeback to me

reg/thanks
pt

------ Forwarded Message
From: pt d7196 <ptd7196@msn.com>
Date: Mon, 16 Mar 2009 11:16:21 +0000
To: <pibsupport@pipex.net>, <business-om@pipex.net>, <care@pipexuk.com>, <customerservices@pipex.net>, <probusiness@pipex.net>, <alfred@shellnews.net>
Subject: URGENT****** FAO: Mike Read CEO of Pipex / David Rickarks - URGENT pls open and read and reply ***** FW: you are making a BIG BIG mistake to your loyal customer

Further to my email below:

legal actions would be taken against pipex - barred my line for no reasons when all money have been taken successully on monthly basis
we have not received a phone call from you for last 1-2 hour as stated
DD would be cancelled shortly
pls read the email below carefully and ring me 07870 667549 if you wish us to be your customer
there are many other communications provider far better than pipex - the pipex customer service is the most loudsy one that i have ever seen.
FAO: Mike READ CEO of pipex, David Rickards, Owner of Pipex, Mike Read CEO of Pipex

- - - at last contacted janice (pipex) from india since 8am!!!!! - understood from her that a dept has blocked my line because no payment has been made!!!

this is absolutely NONSENSE - as £12.07 was DIRECT DEBIT successfully from my account on 06mar09 - FYI: i have NEVER EVER paid LATE to Toucan organisation pre-Pipex - this is an insulting remark and either Janice does not know what she is talking about or the dept that she mentions is useless - this phone line 0208 8770138 was not able to call in or out since the weekend. - THIS A TRASH customer services indeed

If no one calls me in the next 1-2 hours via   07870 667549 -   TRUST me i would consider legal action to challenge this matter and LEAVE for PIPEX for EVER!

It is ashame that i have to reach this decision after all that time with TOUCAN no issues at all - what a service from india Pipex!!!!!!!

you are making a VERY BIG mistake to a very long loyal customer indeed.!

Reg/thanks

ptd
t: 07870 667549
f: 07006 017260

URGENT pls reply

my phone line is 0208 877 0138    with toucan acc number   600 189 79    does NOT work since last Sat - pls inform me WHY urgently WHEN there isn't an issue with the handsets themselves!

tried to ring 0871 663 3300    since 8am today - 6times in ALL everytime it said BUSY with other callers this is so annoying since i rang spot on 8am!!!!! - no luck pls ring me via 07870 667549 URGENTLY

reg/thanks

pt
t: 07870 667549
f: 07006 017260

------ Forwarded Message
From: pt d7196 <ptd7196@msn.com>
Date: Wed, 18 Mar 2009 05:49:17 +0000
To: <care@pipexuk.com>, <pibsupport@pipex.net>, <business-om@pipex.net>, <customerservices@pipex.net>, <probusiness@pipex.net>, <hosting-customerservices@pipex.net>, <alfred@shellnews.net>
Subject: FAO: Pipex UK Limited, a Tiscali UK company, 20 Broadwick Street, London W1F 8HT

Pipex UK Limited, a Tiscali UK company, 20 Broadwick Street, London W1F 8HT

60+ emails sent to pipex customer care dept with no replies - and pipex actually called this as customer care dept!?
spoken to 8 personnels on Sun 15 when the prob arose - they were useless and incompetent - pipex owner mike read should close his business or employ new staffs
spoken to 24 pipex personnels on Mon 16 from 8am till 3.30pm people varied from india,phillipine,uk offices - all were useless either they do not how to serve a basic customer enquiry, or they have not been trained properly, they passed me on to different irrelevant offices eventhough basic clear questions have been raised ** they were all useless and incompetent - pipex owner mike read should close his business or employ new staffs
mr manoj nair rang me 19:00HR from technical dept on mon 16/3 evening and said technical dept is going to call me on tue MORNING - no one called, and that the complaints dept in manila can NOT call me back because there are no out calls facility - HOW ASHAMED IS THIS!!!!!?????? I asked him what about emails, text to my mobile 07870 667549!!!??? he said he does not know!!!?? how again shameful is this???? the phone then works for less than 2hours! on mon 16/3 PM
mrs shital (refused to provide me her surname!) from faults dept rang me and said that she would arrange for BT engineer to call out at £85 to me if this is my fault! I asked her - what has pipex done for me since sun 15 to prove it to me that why my phone has been barred, because i have not paid the bill (though all were up-to-date!), why the phone worked less than 2hrs on mon 16/3 MORNING, why can't mr mike read (a very very stubburn CEO of pipex) reply to my 60+emails, my mobile, text messages, why can't pipex customer care dept call me when you can!???? she said she has not got a clue! but she would like to regain TRUST with me and pipex - how naive and how childish is this!!!???? but now she wants to make more money out of me this time!!!! how shameful is mike read having such an employee or employeSSSSSSSS???? or is he useless like this too?????? then she said a manager is call me back in 15mins - 15mins arrived, NO ONE CALLED - what a service indeed!!!!! the phone then works again last night!!!????
WHY WHY WHY WHY do i have to go through this like HELL in this day and age??????????? I would make sure all this would be presented in court against Pipex like alfred in america (alfred@shellnews.net) (alfred - am i right? and would you back me up too!?)
check this website for yourself http://pipexcommunicationsplc.com/
we are going to court for this and i would see mike read myself!!!!!!!